Always superb service from Swarovski
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| Swarovski's customer service. http://lbcarchive.co.uk/forum/viewtopic.php?f=22&t=14874 |
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| Author: | Andy Sharp [ Sat Jun 11, 2011 2:24 pm ] |
| Post subject: | Swarovski's customer service. |
I have recently had the misfortune of having one of my objective lenses protective caps fall off whilst I was out. They relay on some 'tacky' rubber to help hold them on and during use I found that the way the binoculars rub against your clothing caused mine to work off the end. Anyhow, I sent Swarovski and email to highlight this design fault and within a day they had sent me a replacement pair. They actually sent me some eye cups instead but when I emailed them back they sent me the correct caps, again in a day, and said I could also keep the cups. I think this super-fast service was outstanding and would like to share it with other birders. |
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| Author: | Dean Eades [ Sat Jun 11, 2011 2:31 pm ] |
| Post subject: | Re: Swarovski's customer service. |
Always superb service from Swarovski
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