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| Birdguides product support http://lbcarchive.co.uk/forum/viewtopic.php?f=22&t=19647 |
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| Author: | Graham Catley [ Thu Sep 05, 2013 9:39 pm ] |
| Post subject: | Birdguides product support |
Having paid what I recall to be about £200 for a copy of BWPi on DVD from Birdguides I would have expected decent support? recently having had to have a hard drive replacement I have just got round to reinstalling BWP -- needless to say I had lost the unlock code in an old email purge by BT (good old BT) so I emailed Birdguides support and go the following reply -- this being Thursday night -- 4 hours 4 days a week -- hopefully most people do not need any product support -- Hello, The Technical Support Office hours are Monday to Thursday from 08:30 - 12:30 If your query is for any web service, Bird News anywhere etc please e-mail webmaster@birdguides.com If your query is for the BirdNews app, please contact josh.jones@birdguides.com For all other queries I will get back to you on Monday. Thank you. Kind Regards, Pete Ellison, BirdGuides Technical Support |
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| Author: | Derick Evans [ Thu Sep 05, 2013 10:10 pm ] |
| Post subject: | Re: Birdguides product support |
Think you'll find it a different animal from when you first purchased BWPi Graham. Don't quote me but I thought Birdguides was now Birdwatch. (magazine) |
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| Author: | Dean Eades [ Fri Sep 06, 2013 2:02 am ] |
| Post subject: | Re: Birdguides product support |
I've had BWP for a long time, I had a problem installing it on and a new computer, spoke to Birdguides, who sorted the problem ... Still Birdguides Derick Birdwatch purchased the company . |
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| Author: | Derick Evans [ Fri Sep 06, 2013 10:49 am ] |
| Post subject: | Re: Birdguides product support |
Dean Eades wrote: I've had BWP for a long time, I had a problem installing it on and a new computer, spoke to Birdguides, who sorted the problem ...Still Birdguides Derick Birdwatch purchased the company . Pleased to hear that Dean. I should know better than listen to rumour. I replied to your post earlier but its disapeared. I'm good at that. Lol |
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| Author: | Graham Catley [ Tue Sep 10, 2013 9:17 pm ] |
| Post subject: | Re: Birdguides product support |
well credit where its due when they did get back to me on Monday with a very comprehensive answer and my lost code I got it all sorted quickly -- so maybe you have to wait abit longer but support is then good -- |
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